Interacting with Customers
22 Hours
Estimated learning time
Self-Paced
Progress at your own speed
Popular course
A popular course among students
About the Course
Description
This course presents the different customer interactions that happen in a retail setting and allows you to experience real interactions through simulations and scenarios. Interactions examined include in-person, on the phone, or through social media. In addition, you will take your knowledge into the community to observe and evaluate interactions at any business that provides customer service. You will rate interactions by distinguishing between successful interactions and interactions that need improvement interactions as each type of interaction is presented. By the end of the course, you will be able to: - Create positive interactions with customers - De-escalate conflict with customers - Process retail transactions in real-world situations - Describe the different roles in retail customer service To be successful in this course, it is recommended that you complete the first course in this program.
This course is part of program
You can only buy it along with program.
Sections
Schedule
Asynchronous
Delivery method
Online
Deliverables
Hone Important Skills
Total Upgrade
Such as Time Management, Communication, Customer Service
Similar Course