Introduction to Customer Service
19 Hours
Estimated learning time
Self-Paced
Progress at your own speed
Popular course
A popular course among students
About the Course
Description
The Introduction to Customer Service course presents an in-depth look at communication, time management and de-escalation needed for a career in customer service. This course presents frameworks for communication, time management and problem-solving that allow you to improve your skills immediately and to evaluate customer service interactions. In addition, hands-on activities and community observations and projects are a part of this course, allowing you to get a real-world idea of key areas of customer service happening in your community. By the end of the course, you will be able to: - Create positive interactions with customers - De-escalate conflict with customers - Process retail transactions in real-world situations - Describe the different roles in retail customer service No prior experience in customer service is necessary to be successful in this course.
This course is part of program
You can only buy it along with program.
Sections
Schedule
Asynchronous
Delivery method
Online
Deliverables
Hone Important Skills
Total Upgrade
Such as Leadership and Management, Time Management, Active Listening, Communication
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